Refund and Returns Policy

Return Policy

At Klaket, we strive to provide our customers with top-quality photography and videography equipment to enhance their creative endeavors. Your satisfaction is our utmost priority, and we want you to feel confident in every purchase you make with us.

Returns Eligibility:

We accept returns only in the rare case of a problem in production. This includes defects in materials or craftsmanship that affect the functionality or performance of the product.

Conditions for Returns:

The item must be in its original packaging, along with all accessories, manuals, and documentation.
The product must not show signs of misuse, neglect, or accidental damage.
Returns must be initiated within 14 days of receiving the product.
Process for Returns:

Contact our customer support team at [email address/phone number] to initiate the return process. Please provide your order number and details of the issue.
Our team will guide you through the necessary steps and provide instructions for returning the product.
Once we receive the returned item and verify the problem in production, we will offer a replacement or issue a refund, depending on your preference.

Refund Policy:

Refunds will be processed within [number] business days after the return is approved.
The refund will be issued to the original payment method used for the purchase.
Shipping costs incurred for returning the item may be covered by Klaket if the problem in production is confirmed.

Exclusions:

Returns will not be accepted for reasons other than problems in production, such as change of mind or compatibility issues.
Customized or personalized items are not eligible for returns unless there is a problem in production.
Contact Us:
If you have any questions or concerns regarding our return policy or need assistance with a return, please don’t hesitate to contact us. Our dedicated customer support team is here to help you.

Klaket is committed to ensuring your satisfaction with every purchase. Thank you for choosing us for your photography and videography equipment needs.